CONTINUTRACK, LLC
Terms of Service
Last updated October 3, 2026
These terms govern your use of ContinuTrack, provided by CONTINUTRACK, LLC. By creating an account or using the service, you agree to these terms.
Your account and use
Provide accurate account information, protect your sign-in credentials, and use the service only for lawful purposes. You must have the authority to agree to these terms. Do not access another person’s records without permission, bypass access controls, disrupt the service, or upload material you are not entitled to use.
Your records and responsibilities
You retain ownership of the documents and information you submit. You give us permission to store, process, and display them as needed to provide the service, including optional certificate extraction. Upload only information you are authorized to share. Do not upload patient records or other unnecessary sensitive information. Keep copies of important original records.
Tracking and reminders
ContinuTrack is an organization tool, not a licensing authority, training provider, or official verification service. You remain responsible for renewal deadlines, accepted courses and hours, and the accuracy of your records. Confirm requirements with your credential issuer or employer. AI extraction and calculated progress may contain errors. Review them before relying on them. Reminders are an aid and are not guaranteed to reach you or replace your own deadline tracking.
Trial and annual subscription
New eligible accounts receive a 14-day trial with full access. The trial does not charge you automatically; you must choose to subscribe. The annual plan is $39.99 USD per year, plus any applicable tax shown at checkout. A paid annual subscription renews automatically each year until canceled. By completing checkout, you authorize recurring charges to your selected payment method. Promotional access may have separate conditions disclosed when offered.
Cancellation
Cancel renewal in your account’s subscription settings or through Manage billing before the next renewal. Unless you request and receive a refund, cancellation stops the next renewal and access continues through the paid period. If you need help canceling, contact admin@continutrack.com before your renewal date. Cancellation does not automatically issue a refund or delete your account.
30-day refund policy
You may request a full refund within 30 days of an initial annual purchase or an annual renewal by emailing admin@continutrack.com from your account or billing email. Include the payment date or receipt reference; never email full card details. Refunds are handled by support and returned to the original payment method. When a full refund is processed, we cancel the subscription and end paid access associated with that payment; your saved records remain available in read-only mode. After 30 days, we do not offer prorated refunds for unused time, except where required by law. Your statutory consumer rights are unaffected.
Expired access and saved information
When your trial or paid access ends, you can still sign in and view saved records. Adding, editing, deleting through the app, and uploading require active write access. You can request data or account deletion through support even in read-only mode. A refund, cancellation, or expiration does not itself delete your saved records. See our Privacy Policy for retention details.
Payments and changes
Stripe provides payment and billing services. If a payment fails, paid access may end unless payment is resolved. We will disclose any future subscription price change before it applies to your renewal and provide any notice required by law. You may cancel before the changed price takes effect.
Availability and limitations
We work to keep ContinuTrack available, but outages, maintenance, errors, or third-party failures may occur. To the extent permitted by law, the service is provided as available without a guarantee of uninterrupted operation, perfect accuracy, or fitness for a particular purpose. We are not responsible for credential decisions made by issuers or employers. Nothing in these terms excludes rights or liability that applicable law does not allow us to exclude.
Suspension and termination
We may restrict or suspend accounts that misuse the service, create a security risk, or violate these terms. Where reasonably practical, we will explain the issue and provide an opportunity to resolve it. You may stop using the service or request account deletion at any time; stopping use or deleting the app from a device does not itself stop subscription renewal.
Updates and contact
We may update these terms and will show the revised date here. Material changes will receive additional notice where required. Changes will not remove a refund right that already applied to a payment. Questions about these terms, billing, or support can be sent to CONTINUTRACK, LLC at admin@continutrack.com.
